[Question] Canada — has anyone got a straight answer on chargeback
Genuine question, and the title is the question: Canada — has anyone got a straight answer on chargeback. Network fees are set by chain congestion at the time of sending. They are paid to the network, not to the recipient, and they vary by hour as well as by chain. Confirmations are the count of blocks built on top…
A test transaction costs one extra network fee and verifies the address, the network and the recipient’s crediting process before the main amount moves.
The transaction hash is the canonical receipt: it is public, verifiable by either party, and it is what a support query should quote.
The transaction hash is the canonical receipt: it is public, verifiable by either party, and it is what a support query should quote.
Agreed — and the hash is the receipt. Nothing else is.
Small fix — that is the network fee, not a supplier charge. The distinction matters for the complaint you are making.
Confirmation took forty minutes on a busy evening and I had already written half an angry message. Deleted it.
a payment sent on the wrong network is usually gone
screenshot the transaction hash, not the wallet balance
network and address, checked twice, before anything else
Which networks did they list as accepted?
Some chains require a memo or destination tag to route funds to the right account. Omitting it on those chains is one of the more common ways payments go astray.